English Posts

R-E-S-P-E-C-T

R-E-S-P-E-C-T: A word made famous by Aretha Franklin in her classic 1967 hit of the same name. The lyrics urge the listener to “find out what it (respect) means to me.” A thought-provoking demand. Since before the creation of our healthcare network, I’ve advocated the adoption of user-focused care, with the goal of providing the best possible experience to our users. Doing so means going the extra mile, whether in greeting patients at the front door and escorting them to their destination, or organizing a wedding anniversary celebration for couples living in a long-term care centre. It’s one thing to …

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English Posts

Traffic cone

If you were asked to describe the shape of an orange traffic cone, what would you respond? For many of us, our first instinct would be to say, “It’s a triangle”. But, what about if you looked at it from above? The triangular shape would disappear and be replaced by a circle. As the old saying goes, “It’s all in how you look at things.” Last week, I was fortunate to attend a stimulating three-day course at Harvard University where, among other things, the topic of situational awareness was discussed at length. It reminded me a great deal of the …

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English Posts

The Purple Cow

Working in health care, we are forever under the microscope. This results in a climate where we are constantly trying to improve ways of doing things, so that our patients, residents and clients receive superior care. As I thought about this it made me think of the marketing concept known as the purple cow effect. Author Seth Godin coined the term when he explained that to be successful, one ought to be remarkable, not in the conventional sense of being noteworthy or interesting, but quite literally, by doing something that people remark on. In his view, in a pasture of …

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English Posts

When staff “get it”

Often, when we think of the most fragile members of society, we tend to think of newborns or infants who, would not thrive—or possibly even survive— without our care. But what about the elderly? I’ve spoken in a past post about our aging population, but how many of us truly understand the additional care and attention that are needed by many of our seniors? Last weekend, 66 residents from the Henri Bradet Residential Centre moved to the Jewish General Hospital for 12 to 18 months while the Centre is being renovated. The care that staff took was nothing short of …

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