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With spring break starting this week, and many families taking off to Disneyland I fondly recall my first visit to the Magic Kingdom – 84 acres of rides, restaurants and entertainment, a fantasy land for young and old. And yet, among the throngs of people was a sense of controlled chaos, and a general feeling that this was one well oiled machine.

My fascination and admiration for the theme park stayed with me long after I’d removed the Mickey Mouse ears. The notion of putting the client first, and making sure they had the best experience, was one that has resonated with me both as a physician and administrator. The experience was inspired – from the single Disney card that provided access to all parks, to the unified vision that employees endorse. The results benefit customers and staff alike.

Now, as leader of the CIUSSS West-Central Montreal, I’m trying to invoke the wise words of Walt Disney himself as we look to the future of health care:
“First, think. Second, believe. Third, dream. And finally, dare.”

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